Refund Policy

Last updated: October 1, 2026

At spss-tutors.com, we understand that university schedules, deadlines, work commitments, and personal circumstances can change.

This Refund, Cancellation & Rescheduling Policy explains what happens when you cancel or reschedule a tutoring session, miss a session, purchase a tutoring package, experience a technical problem, or when we are unable to provide an agreed tutoring session.

Please read this policy before purchasing tutoring from spss-tutors.com.

By purchasing or booking tutoring, you agree to this policy together with our Terms and Conditions.

1. Individual Tutoring Sessions

The refund or rescheduling option available to you depends on how much notice you give before the scheduled start of your tutoring session.

More Than 24 Hours Before the Session

If you cancel at least 24 hours before the scheduled start time, you may choose either:

  • a full refund of the amount paid for that session; or
  • free rescheduling to another available date and time.

No cancellation fee applies.

Between 12 and 24 Hours Before the Session

If you notify us between 12 and 24 hours before the scheduled session, you may choose either:

  • one free rescheduling of the session; or
  • a 50% refund of the amount paid for that session.

The rescheduled session is normally not eligible for another free late rescheduling unless exceptional circumstances apply.

Less Than 12 Hours Before the Session

Cancellations made less than 12 hours before the scheduled session are normally non-refundable.

Where possible, we may allow rescheduling at our discretion, particularly where there are genuine exceptional circumstances.

2. How to Cancel or Reschedule

To cancel or reschedule a tutoring session, email: support@spss-tutors.com

Please include:

  • your name;
  • inquiry or booking ID, if available;
  • scheduled session date and time; and
  • whether you are requesting cancellation or rescheduling.

The time at which we receive your request will normally determine which cancellation period applies.

Simply failing to attend a session does not count as a cancellation request.

3. Missed Sessions and No-Shows

A session is considered a no-show when a student does not attend the scheduled tutoring session and has not provided sufficient notice of cancellation or rescheduling.

No-shows are normally:

  • non-refundable; and
  • counted as a used session where the booking forms part of a tutoring package.

We encourage students to contact us as early as possible if they believe they will be unable to attend.

4. Student Late Arrival

Tutoring sessions begin and end at the agreed times.

If you arrive late, the tutor will normally continue the session for the remaining scheduled time.

For example, if you book a 60-minute session and arrive 15 minutes late, approximately 45 minutes may remain.

A session will not normally be extended beyond its scheduled ending time because the tutor may have another commitment afterwards.

Late arrival by the student does not normally qualify for a refund for the missed portion of the session.

5. Tutor Late Arrival

If the tutor is late, you will receive the full amount of tutoring time you purchased wherever reasonably possible.

This may involve:

  • extending the session;
  • adding the missed time to a future session; or
  • rescheduling the affected portion.

If a substantial part of the session cannot be delivered because of the tutor’s delay, we will provide an appropriate replacement session, credit, or refund.

6. Cancellation by spss-tutors.com

Occasionally, a tutor may become unavailable because of illness, emergency, technical problems, or another unavoidable circumstance.

If we have to cancel a confirmed tutoring session, you may choose:

  • a replacement session at another mutually convenient time;
  • account credit for the full value of the affected session; or
  • a full refund for the affected session.

You will not lose tutoring time because spss-tutors.com cancels a session.

7. Tutoring Packages

Tutoring packages may include several prepaid sessions at a discounted rate.

Examples include packages containing four or eight 60-minute tutoring sessions.

Completely Unused Packages

If you purchase a tutoring package and have not used any session, you may request cancellation of the entire package within 7 days of purchase.

Provided no tutoring session or substantial tutoring service has been delivered, we will refund the amount paid for the package.

This voluntary 7-day provision does not limit any longer cancellation right that may apply under applicable consumer law.

Partially Used Packages

If you have already used one or more sessions and wish to cancel the remainder of the package, you may request a refund for eligible unused sessions.

Because package prices include a discount for purchasing multiple sessions, the refund will be calculated as follows:

Amount paid for the package − value of sessions already used at the applicable standard single-session rate = refundable balance

For example, if you purchased a discounted four-session package and used one session before cancelling, the completed session may be charged at the normal one-session price and the remaining balance refunded.

This prevents a student from receiving the package discount while using only part of the package.

A refund will never exceed the amount originally paid.

8. Cancelling an Individual Session Within a Package

The same notice periods generally apply to sessions booked using a tutoring package:

24+ hours’ notice:
The session may be rescheduled without losing the session.

12–24 hours’ notice:
One rescheduling may be permitted.

Less than 12 hours’ notice:
The session may be treated as used unless we agree otherwise because of exceptional circumstances.

No-show:
The session is normally treated as used.

9. Completed Tutoring Sessions

Once a tutoring session has been fully delivered, the session is normally non-refundable.

A refund will not normally be provided merely because:

  • the student later changes their research topic;
  • a supervisor recommends a different method;
  • an assignment receives a lower grade than expected;
  • statistical results are not significant;
  • the student’s analysis does not support their hypothesis;
  • the student decides not to use the analysis discussed during tutoring; or
  • the student expected a particular academic outcome.

Tutoring is an educational service and does not guarantee grades, statistical significance, supervisor approval, publication, or any other academic outcome.

However, if you believe that a tutoring session was materially not delivered as agreed, contact us so that we can review the situation.

10. Concerns About Tutoring Quality

If you believe there was a significant problem with the tutoring you received, email:

support@spss-tutors.com

Please contact us as soon as reasonably possible and explain the issue.

Depending on the circumstances, we may offer:

  • clarification or follow-up support;
  • replacement tutoring time;
  • another tutor where appropriate;
  • account credit;
  • a partial refund; or
  • a full refund where the agreed tutoring service was materially not delivered.

We review legitimate concerns individually.

11. Technical Problems During a Session

Because tutoring is delivered online, technical problems may occasionally occur.

Problems on Our Side

If a significant technical problem attributable to the tutor or spss-tutors.com prevents the session from being properly delivered, we will normally:

  • replace the lost tutoring time;
  • reschedule the affected portion; or
  • provide an appropriate refund or credit.

Problems on the Student’s Side

Students are responsible for having:

  • a reasonably stable internet connection;
  • a working computer or compatible device;
  • functioning audio;
  • screen-sharing capability where required; and
  • lawful access to any software needed for the session.

Short technical interruptions will normally be managed within the session where possible.

If a session cannot proceed because of a significant technical problem on the student’s side, we will try to find a reasonable solution. However, a refund is not automatically guaranteed where the tutor was available and prepared to provide the session.

12. SPSS or Software Problems

Students are responsible for obtaining lawful access to any software required for tutoring, including IBM SPSS Statistics where applicable.

A refund is not normally available where a session cannot proceed because:

  • SPSS has not been installed;
  • the student’s software licence has expired;
  • the student cannot access their university software;
  • the student’s computer does not meet software requirements; or
  • unauthorized or improperly licensed software does not function.

Where practical, the tutor may still use the session to explain concepts, demonstrate procedures, review output, or provide other useful instruction.

13. Files and Materials Not Provided in Time

Some tutoring sessions require the tutor to review materials such as:

  • datasets;
  • SPSS output;
  • assignment instructions;
  • research questions;
  • questionnaires; or
  • supervisor feedback.

Students should provide necessary materials with sufficient time for reasonable preparation.

If required materials are provided too late and the tutor cannot reasonably prepare for the originally requested topic, we may:

  • adjust the scope of the session;
  • reschedule the session where appropriate; or
  • use the session for another relevant tutoring purpose.

Late provision of materials does not automatically create a right to a refund.

14. Academic Integrity and Refused Requests

spss-tutors.com provides tutoring and educational support.

We may refuse requests that involve:

  • taking an examination for a student;
  • impersonating a student;
  • fabricating data;
  • falsifying research findings;
  • completing assessed work dishonestly;
  • accessing university systems improperly; or
  • other activities prohibited under our Academic Integrity Policy.

If we identify the issue before tutoring begins, any payment for services that we decline to provide will normally be refunded.

If legitimate tutoring has already been provided before an inappropriate request arises, payment for the tutoring already delivered is normally non-refundable.

Any remaining unused tutoring may be cancelled and refunded where appropriate.

15. Change of Tutor

In some circumstances, spss-tutors.com may need to assign a different suitable tutor.

Where the replacement tutor can reasonably provide the tutoring requested, a change of tutor alone does not automatically create a right to a refund.

If no suitable replacement tutor is available, you may choose a refund for any tutoring that cannot be delivered.

16. Deadlines

Students are responsible for booking tutoring sufficiently early to meet academic deadlines.

While we will make reasonable efforts to accommodate urgent requests, spss-tutors.com is not responsible for missed submission deadlines resulting from:

  • late booking;
  • insufficient time;
  • student delays;
  • failure to provide required materials;
  • unexpected changes requested by a university or supervisor; or
  • circumstances outside our reasonable control.

Refunds are not automatically available because a student’s academic deadline has passed.

17. Promotional Discounts and Coupon Codes

If a refund applies to a tutoring session or package purchased using a promotional discount, the refund will be based on the amount actually paid, not the undiscounted price.

Promotional codes have no cash value and are not themselves refundable.

18. Currency Conversion and Payment Provider Charges

Prices on spss-tutors.com are generally displayed and charged in United States dollars (USD).

Your bank, PayPal, card provider, or other payment provider may apply:

  • exchange rates;
  • currency-conversion charges;
  • international transaction fees; or
  • other third-party charges.

These charges are controlled by the relevant financial provider rather than spss-tutors.com.

A refund issued by us will normally be issued in the original transaction currency and amount for which the refund is approved.

Differences resulting from exchange-rate movements or independent bank/payment-provider charges are outside our control.

19. How Refunds Are Issued

Approved refunds will normally be returned using the same payment method used for the original transaction, where possible.

We aim to initiate approved refunds within 5 business days after approving the request.

After a refund has been issued, your bank, PayPal, card provider, or other payment provider may require additional time to credit the funds to your account.

Processing times outside spss-tutors.com’s systems are outside our control.

20. Refund Abuse

We reserve the right to review unusually frequent refund, cancellation, rescheduling, or no-show activity.

We may refuse future bookings where we reasonably believe that the booking or refund process is being abused.

This does not affect any refund or consumer right that cannot legally be restricted.

21. Exceptional Circumstances

We understand that genuine emergencies happen.

Examples may include:

  • serious illness;
  • family emergency;
  • hospitalization;
  • major power or internet outages;
  • natural disasters; or
  • other significant events outside the student’s reasonable control.

Where a late cancellation results from exceptional circumstances, contact us.

We may, at our discretion, offer:

  • free rescheduling;
  • account credit; or
  • another reasonable arrangement.

We aim to handle genuine exceptional circumstances fairly.

22. Events Outside Our Reasonable Control

Neither the student nor spss-tutors.com will be treated unfairly where a session is disrupted by a serious event outside reasonable control.

Such events may include widespread:

  • internet outages;
  • electricity failures;
  • natural disasters;
  • government restrictions;
  • major platform outages; or
  • other comparable events.

Where practical, the first option will normally be to reschedule the affected tutoring time.

23. Consumer Rights

This policy does not remove or limit any cancellation, refund, quality, or other consumer rights that cannot legally be excluded under applicable law.

Where applicable law gives you a greater right to cancel an agreement or receive a refund than this policy provides, the applicable legal right will prevail.

Nothing in this policy is intended to prevent a consumer from exercising a statutory right.

24. Relationship With Our Terms and Conditions

This Refund, Cancellation & Rescheduling Policy forms part of the Terms and Conditions governing tutoring purchased through spss-tutors.com.

You should also review our:

  • Terms and Conditions;
  • Privacy Policy;
  • Academic Integrity Policy; and
  • Educational Disclaimer.

If this policy specifically addresses a refund, cancellation, missed session, or rescheduling matter, its provisions apply to that issue subject to applicable law.

25. Changes to This Policy

We may update this policy from time to time to reflect changes in:

  • our tutoring services;
  • booking procedures;
  • payment methods;
  • consumer-protection requirements; or
  • business practices.

The current version will be published on spss-tutors.com with the date of the latest update.

Changes will not normally reduce a refund or cancellation right that already applied to a confirmed purchase at the time the purchase was made.

26. Contact Us

For cancellations, rescheduling requests, refund requests, or questions about this policy, contact:

spss-tutors.com
Email: support@spss-tutors.com

When contacting us about an existing booking, please include your inquiry or booking ID where available.