Last updated: October 1, 2026
spss-tutors.com respects your privacy and is committed to handling personal information responsibly, securely, and transparently.
This Privacy Policy explains how spss-tutors.com collects, uses, stores, shares, and protects personal information when you visit our website, submit a tutoring request, purchase tutoring services, communicate with us, submit a review, or otherwise use our services.
By using spss-tutors.com, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
spss-tutors.com is an online tutoring service based in Kenya that provides SPSS and statistics tutoring to university students and researchers worldwide.
For privacy-related questions or requests, contact:
Email: support@spss-tutors.com
2. Information We Collect
The information we collect depends on how you interact with spss-tutors.com.
Information You Provide to Us
When you submit a tutoring request, contact us, make a booking, submit a review, or communicate with us, we may collect information such as:
- your name;
- email address;
- country;
- academic level;
- university program or area of study;
- tutoring topic;
- preferred session length;
- availability;
- deadline information;
- research or assignment description;
- questions you send to us;
- files or datasets you choose to upload;
- feedback or reviews;
- communications between you and spss-tutors.com; and
- other information you voluntarily provide.
We ask you to provide only the information reasonably necessary for us to understand and deliver the tutoring service you request.
3. Uploaded Files and Academic Materials
You may choose to provide datasets, SPSS output, assignment instructions, research questions, supervisor comments, questionnaires, or other academic materials to help your tutor understand your needs.
You should remove unnecessary personal identifiers before uploading files wherever possible.
Please do not upload:
- passwords;
- government identification documents;
- banking credentials;
- unnecessary medical or health records;
- personally identifiable participant information; or
- other highly sensitive personal information that is not necessary for your tutoring session.
If a dataset contains information relating to other individuals, you are responsible for ensuring that you are permitted to share that information with us.
Where possible, datasets should be anonymized or de-identified before being submitted.
4. Information Collected Automatically
When you visit spss-tutors.com, certain technical information may be collected automatically by our website, hosting provider, security systems, or related technologies.
This may include:
- IP address;
- browser type;
- device type;
- operating system;
- referring page;
- pages visited;
- date and time of access;
- error logs;
- security events; and
- general technical information about your interaction with the website.
We use this information primarily to operate, secure, troubleshoot, and improve the website.
5. How We Use Your Information
We may use personal information to:
- respond to tutoring inquiries;
- determine the type of tutoring support you need;
- match tutoring requests with an appropriate tutor;
- arrange and deliver tutoring sessions;
- communicate about bookings, payments, schedules, or session changes;
- review files you submit for tutoring purposes;
- process payments;
- provide customer support;
- maintain records of tutoring requests and transactions;
- prevent fraud, abuse, spam, or misuse of the website;
- improve our services and website;
- respond to complaints or disputes;
- comply with legal, accounting, tax, or regulatory obligations; and
- protect the rights, security, and legitimate interests of spss-tutors.com and its users.
We do not use uploaded academic materials to publicly identify you.
6. Legal Bases for Processing
Depending on the circumstances, we may process personal information on one or more of the following grounds:
Contract and Pre-Contractual Steps
We may process information when necessary to:
- respond to a tutoring request;
- prepare for a tutoring engagement;
- provide tutoring services;
- process a booking; or
- fulfill our obligations to you.
Consent
We may rely on your consent where appropriate, including when you voluntarily submit certain information or agree to a particular use of your information.
Where processing is based on consent, you may withdraw your consent where permitted by law.
Legitimate Interests
We may process information where necessary for legitimate business interests, including:
- operating the website;
- improving our tutoring services;
- preventing fraud;
- maintaining website security;
- responding to users;
- keeping appropriate business records; and
- protecting our legal rights.
We consider whether those interests are outweighed by your privacy rights before relying on this basis.
Legal Obligations
We may process or retain information where necessary to comply with applicable laws, regulations, court orders, tax obligations, accounting requirements, or lawful government requests.
7. Payments
Payments for tutoring services may be processed through third-party payment providers such as PayPal or another payment processor made available through spss-tutors.com.
Payment providers may collect information such as:
- your name;
- billing details;
- payment method;
- transaction information; and
- other information required to process your payment.
spss-tutors.com does not normally receive or store your complete credit or debit card number when payment is processed by a third-party payment provider.
Payment providers process information according to their own privacy policies and security practices.
8. Google Search Console
spss-tutors.com may use Google Search Console to understand how the website appears and performs in Google Search.
Search Console provides website owners with search-performance and technical information, including information relating to indexing, search queries, clicks, impressions, and website health. Google notes that Search Console reports may contain representative or aggregated search data and applies privacy protections to its reporting. Google Support
We use this information to improve the visibility, performance, and technical quality of spss-tutors.com.
Google Search Console is not used by us as a substitute for behavioral advertising or individualized advertising tracking.
9. Cookies and Similar Technologies
spss-tutors.com may use cookies or similar technologies that are necessary for:
- website functionality;
- security;
- session management;
- forms;
- payment processing;
- user preferences; and
- preventing spam or abuse.
Third-party services integrated into the website may also use cookies or similar technologies according to their own policies.
If we later introduce non-essential analytics, advertising, or marketing technologies, this Privacy Policy and our cookie practices may be updated accordingly.
You can usually control or delete cookies through your browser settings.
10. Tutoring Sessions and Third-Party Platforms
Online tutoring sessions may be delivered through a video-conferencing or communication platform.
When you use such a platform, the platform provider may process information according to its own privacy policy.
We encourage you to review the privacy settings and privacy policy of any third-party platform used for your tutoring session.
Unless specifically agreed, spss-tutors.com does not record tutoring sessions.
If a session is ever to be recorded, you will be informed beforehand and any legally required consent will be obtained.
11. Reviews and Testimonials
If you submit a review, we may collect information such as:
- your name or initials;
- country;
- academic level;
- tutoring topic;
- rating;
- written feedback; and
- information required to verify that you received tutoring.
We will publish only the information intended for public display.
We may abbreviate a student’s surname or use initials to reduce unnecessary identification.
We do not intentionally publish private academic files, email addresses, payment information, or other confidential information as part of a review.
12. How We Share Information
We do not sell your personal information.
We may share information only where reasonably necessary with:
- tutors who need the information to provide your session;
- payment processors;
- hosting and technical service providers;
- email and communication providers;
- video-conferencing providers;
- website security or anti-spam providers;
- professional advisers where necessary;
- authorities where disclosure is required by law; or
- other service providers necessary to operate spss-tutors.com.
Service providers are expected to process information only for appropriate purposes and subject to applicable privacy and security requirements.
13. International Data Transfers
spss-tutors.com operates from Kenya and serves students internationally.
Some of the companies we use to provide hosting, payments, email, communications, or other technology services may process information in countries outside Kenya or outside your country of residence.
Where personal information is transferred internationally, we take reasonable steps to ensure that the transfer is handled in accordance with applicable data-protection requirements.
Depending on the circumstances, this may include:
- using service providers that maintain appropriate privacy safeguards;
- contractual protections;
- recognized transfer mechanisms;
- transfers necessary to provide the service you requested;
- consent where appropriate; or
- another lawful basis permitted by applicable law.
Kenyan data-protection rules require appropriate safeguards, adequacy, necessity, consent, or another recognized legal basis for qualifying transfers of personal data outside Kenya. Data Protection Office
14. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:
- provide tutoring services;
- manage our relationship with you;
- respond to queries;
- resolve disputes;
- maintain legitimate business records;
- meet accounting or tax obligations;
- comply with legal requirements; and
- protect against fraud or legal claims.
Uploaded academic files are retained only for as long as reasonably necessary to provide tutoring or address related follow-up matters.
When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it.
Different categories of information may have different retention periods.
15. Security
We take reasonable technical and organizational measures designed to protect personal information against:
- unauthorized access;
- accidental loss;
- misuse;
- unauthorized disclosure;
- alteration; and
- destruction.
Measures may include access controls, password protection, secure hosting, software updates, restricted administrative access, and other security practices appropriate to the type of information being processed.
However, no website, email system, file-transfer method, or online storage system can be guaranteed to be completely secure.
You should therefore avoid sending information that is not necessary for your tutoring request.
16. Your Privacy Rights
Depending on applicable law and your location, you may have rights regarding your personal information.
These may include the right to:
- be informed about how your personal information is used;
- request access to personal information we hold about you;
- request correction of inaccurate or misleading information;
- object to certain processing;
- request deletion of information where legally permitted;
- request restriction of certain processing;
- withdraw consent where processing relies on consent;
- request portability of certain information where applicable; and
- lodge a complaint with an appropriate data-protection authority.
Kenya’s ODPC specifically identifies rights to information, access, objection, correction, and deletion in applicable circumstances. Data Protection Office
To exercise a privacy right, contact:
We may need to verify your identity before completing a request.
Some rights may be subject to legal exceptions, including where information must be retained to comply with law, resolve a dispute, or establish or defend legal claims.
17. Users Outside Kenya
Because spss-tutors.com serves students internationally, users may also have privacy rights under the laws of their country or region.
Where an applicable privacy law grants you additional rights, we will seek to respond to valid requests in accordance with that law.
Nothing in this Privacy Policy is intended to limit rights that cannot legally be waived.
18. Children’s Privacy
spss-tutors.com is primarily intended for university students, postgraduate students, researchers, and other adult learners.
We do not knowingly seek to collect personal information from children where parental or guardian consent is legally required without appropriate authorization.
If you believe a child has provided personal information to us improperly, contact:
We will review the matter and take appropriate action.
19. Academic and Third-Party Data
Students should not provide confidential third-party information unless they are legally entitled to do so.
If your research dataset contains information about research participants, employees, patients, customers, students, or other individuals, you should anonymize or de-identify the data before sharing it with spss-tutors.com wherever possible.
You remain responsible for complying with any university, research-ethics, confidentiality, data-sharing, or legal obligations that apply to the materials you provide.
20. External Links
spss-tutors.com may contain links to third-party websites.
We are not responsible for the privacy practices, security, content, or policies of external websites.
We encourage you to review the privacy policy of any third-party service before providing personal information.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- changes to our services;
- changes in technology;
- changes to third-party providers;
- legal or regulatory developments; or
- changes in our privacy practices.
When we make changes, we will update the Last updated date at the top of this page.
Material changes may also be communicated through spss-tutors.com where appropriate.
22. Contact Us
If you have a question about this Privacy Policy, how your information is handled, or would like to exercise a privacy right, contact:
spss-tutors.com
Email: support@spss-tutors.com
You may also have the right to contact the relevant data-protection authority in your jurisdiction.
For matters relating to Kenyan data-protection law, the responsible regulator is the Office of the Data Protection Commissioner (ODPC).